At Orosebeauty, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to make the return process as easy as possible.
1. Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- The item must be unused, in its original packaging, and in the same condition as when received.
- The return must be initiated within [insert time frame, e.g., 14 or 30 days] of receiving the item.
- Certain items, such as opened skincare products, cosmetics, or other hygiene-sensitive items, may not be eligible for return. Please check product-specific guidelines on our website for details.
2. Non-Returnable Items
The following items are generally non-returnable:
- Gift cards
- Items marked as final sale
- Opened or used beauty and skincare products (for hygiene reasons)
- Custom or personalized items
3. Return Process
To initiate a return:
- Contact Us: Email us at [insert contact email] with your order number and reason for the return.
- Return Authorization: Once we receive your request, we will provide you with a return authorization number and instructions on where to send your item.
- Shipping Your Return: Please securely package the item and include your return authorization number inside. Customers are responsible for return shipping costs unless the item was defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- A refund will be issued to your original payment method.
- Please allow 4 to 5 days for the refund to process, depending on your bank or card issuer.
5. Exchanges
If you received a defective or incorrect item, we will gladly exchange it. Please contact us within [insert time frame, e.g., 7 days] of receiving the item for assistance.
6. Damaged or Defective Items
In the rare case of a damaged or defective product, please contact us immediately with photos of the item and its packaging so we can assist you promptly.
7. Questions?
If you have any questions regarding our Returns Policy, feel free to reach out to our Customer Support team at:
- Email: [Mail: Info.orosebeauty@gmail.com]
- Phone: [+92 3196005558]